Feedbacks

Updated 1 week ago ​by Customer Success

There are two types of surveys that can be conducted in your event.

1- Feedbacks regarding the event itself. Every attendee is able to evaluate the event.

2- Feedbacks regarding specific activities. In this case only attendees who participated in that activity can take the survey.

Also, event organizers have the option of receiving or not receiving responses from attendees.

Step by step

Where can I find the feedback feature in the platform?

A: Surveys can be found in AGENDA > FEEDBACKS.

How do I add a feedback question to a designated activity?

A:   To add a new question,  click on  AGENDA > FEEDBACKS > ADD QUESTION >Fill in the required fields> CRE










NOTE: . If you want to add a new question to another activity, just click on a different activity and follow the same method above to create questions. 

How do I edit a question that was already created?

A: To edit a  question, click on: EDIT > Select the question you wish to modify > END. 


How can I remove a question from the survey?

A: Click on EDIT > Select the CHECKBOX > REMOVE > END


What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.



What does the "REQUIRED" button means?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 

When will attendees receive the notification when a feedback survey is sent out?

A: At the end of each activity , a push notification will be sent out to remind attendees to complete the survey.

How do I create a survey to the event itself?

A: By clicking on: EVENT > CONTENT > FEEDBACKS




How do I add a  question to the event 's feedback?

A:  To add a new question, you need to click on  'ADD QUESTION'> Enter your question in the indicated field > Choose the answer type > CREATE.




How do I edit a question that was already created?

A: To edit a  question, click on: EDIT > Select the question you wish to modify > END. 

How can I remove a question from the survey?

A: Click on EDIT > Select the CHECKBOX > REMOVE > END

What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.

What does the "REQUIRED" button means?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 


When will attendees receive the notification when a feedback survey is sent out?

A: At the end of each activity , a push notification will be sent out to remind attendees to complete the survey.




NOTE : When sending a push message of up to 140 characters, do not use special characters such as:

  • Quotation 
  • Apostrophe  
  • Backslash 
  • Line break.