Feedbacks

Updated 2 weeks ago ​by Peter Grant

Feedacks



Receive feedback from your attendees regarding the event. 

With the Opinion tool you can:

  • Create opinion polls about the event in general
  • Create opinion surveys for activities
  • Control and view attendee responses in real time

There are two types of surveys that can be conducted in your event.

1- Feedbacks regarding the event itself. Every attendee is able to evaluate the event.

2- Feedbacks regarding specific activities. In this case only attendees who participated in that activity can take the survey.

Also, event organizers have the option of receiving or not receiving responses from attendees.

Step by step

Where can I find the feedback feature in the platform?

A: Feedback can be found if you click on AGENDA > FEEDBACK.

How to add feedback questions to an activity


A:   To add a new question to a particular activity, select the activity in which the question will be entered and click  'ADD QUESTION' in the upper menu on the left side. Then enter your question in the field indicated, choose the type of answer you want and click on  'CREATE'.











 NOTE: Questions are ALWAYS created within an activity. You can create different questions for each of the calendar activities. The number of questions within an activity appears in the field to the right, as shown below. If you want to add a new question to another activity, just click on the activity you want



How do I edit a question that was already created?

A: To edit a  question, click on the 'EDIT' button in the top right corner, Select the question you wish to modify and press the 'END' tab in the top right corner when you have finished editing.


How can I remove a question from the survey?

A: Click on 'EDIT' then tick the check box next to the question, press the  'REMOVE' button in the top right corner. Press  'END' when you have finished editing


What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.

What does the "REQUIRED" button means?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 



When is the feedback enabled for the audience to respond?



A: The opinion poll for an activity will only appear for the participant to respond if it is visible. To do so, mark the VISIBLE field   at the bottom of the screen.



When will attendees receive the notification when a feedback survey is sent out?

A: At the end of each activity , a push notification will be sent out to remind attendees to complete the survey.



 You can also send a notification every hour for attendees to respond to the survey. To do this click on  'SEND NOTIFICATION'  in the upper menu on the left side







How to create a feedback survey to the event itself?

Click on: EVENT > CONTENT > FEEDBACK






How do I add a  question to the event 's feedback?

A:  To add a new question, you need to click on  ' +ADD QUESTION'> Enter your question in the indicated field > Choose the answer type  then press the blue 'CREATE' button.




How do I edit a question that was already created?

A: To edit a  question, click on the 'EDIT' button in the top right corner, Select the question you wish to edit. Press the 'END' button in the top right corner to finish editing. 

How can I remove a question from the survey?

A: Click on EDIT > Select the CHECKBOX > REMOVE > END

What are the different types of questions that we can have?

A: The types of questions are:

  • Yes or No:  Used for direct questions and quick results when analyzed.
  • Grade from 0 to 5:  Used for quantitative evaluation. E.g. Likeness of an activity.
  • Options List: Used for multiple choice questions.
  • Plain text:  Enables a free-response  for attendees to express opinions
  • Passport Field:  Used for obtaining the official passport number of attendees.
  • File Upload: Used for attendee to upload a file.
  • Brazilian CPF:  Used for obtaining the official CPF number of attendees.

What does the "REQUIRED" button mean?

A: By checking the 'REQUIRED' checkbox means the attendee must answer that question to proceed. 

When is the feedback enabled for the audience to respond?



A: The opinion poll for an activity will only appear for the participant to respond if it is visible. To do so, mark the VISIBLE field   at the bottom of the screen.

When will attendees receive the notification when a feedback survey is sent out?

A: At the end of each activity , a push notification will be sent out to remind attendees to complete the survey.



A: You can send a notification every hour for participants to respond to the survey. To do this click on SEND NOTIFICATION in the upper menu on the left side




NOTE : When sending a push message of up to 140 characters, do not use special characters such as:

  • Quotation 
  • Apostrophe  
  • Backslash 
  • Line break.
How do I view feedback polls for a particular activity through the app?


A: To view opinion polls for a particular activity through the app,  Click on  'SCHEDULE' . Click 'DETAILS' of the activity you want to respond to then scroll down and click on 'FEEDBACK'Respond to the survey and click 'DONE'




 As soon as the activity is finished a push message will be sent to participants to respond to the survey




You can also view feedback polls for an activity through ALERTS.. To do this click on MENU> ALERTS then click 'SEND FEEDBACK'




How do i view Event feedback polls through the app?



A: To view event feedback polls through the app, you'll click MENU > EVENT . Then scroll down to the interactions section and press 'SEND FEEDBACK' then you will see all the questions of the feedback polls about the event. Answer the questions and click 'DONE'




Once the event is finalized a push message will be sent to the attendees in order to respond to the survey





You can also view opinion polls of the event through  ALERTS.  To do this click on  MENU> ALERTS

Then click 'SEND  FEEDBACK'